Nexus Communications Support and Help Desk

General Questions 5

• What does the term ICT mean anyways?
• Why choose Nexus as your Managed ICT Services Partner?
• Why choose an ICT managed services partner vs a traditional MSP?
• Can I just purchase a single service from Nexus or do I have to purchase the entire solution suite?
• What is the Nexus360 Complete Business Technology Solutions package?

Site Analysis and System Design 4

• What does Nexus Communications site analysis service accomplish?
• Why would I want Nexus to be involved in the design of my new business location from the beginnning?
• What if I don't have a floor plan or sitemap of my current facility?
• How much can I save implementing a Nexus designed technology solution vs using my current vendors?

Managed Internet and Connectivity 8

• Why would you want another company to manage your internet and connectivity?
• How much can I save using Nexus to manage my carrier services?
• What are the items required I provide to Nexus for a free cost analysis?
• Who do I call for support if Nexus manages my carrier services and I have an issue?
• What carriers or service providers does Nexus have the ability to manage?

See all 8 articles

Structured Wiring and LAN Solutions 4

• What is structured cabling design and installation and why do I need it?
• Which network hardware manufacturer products do you offer?
• What if our network is working just fine currently?
• How does Nexus monitor and troubleshoot our network 24/7/365?

VoIP and Unified Communications 8

• What is VoIP?
• How is Star2Star different from other VoIP Solutions?
• How is the voice quality?
• Why does Nexus Communications solely offer Star2Star VoIP solutions?
• My current phones never go down, unlike everyone I know with VoIP solutions. How reliable is Star2Star?

See all 8 articles

IP Surveillance Systems 5

• Why is Nexus Communications your smartest choice for IP cameras?
• What kind of businesses should have IP surveillance systems?
• Can I see my cameras from home?
• What is the difference between a DVR and an NVR?
• What are some advantages to having an IP Surveillance System?

Building Access Control 8

• What is access control?
• Do I need access control at my business?
• What is Biometric Access Control?
• I own a building with several businesses in it. Can I use access control even though I don't have access to their employee information?
• I run a management company that manages several office parks and commercial warehouses. Can I use one access control system to mange them all?

See all 8 articles

AV & Multimedia TV Solutions 0

LED Lighting and Smart Buildings 0

General Questions 6

• "My phone won't ring" or "Calls are going directly to my voicemail box"
• How do I reboot my phone?
• "How do I reset the voicemail box of an old employee?"
• How are toll-free numbers handled?
• I did not receive my Star2Star Web Portal login or I can't remember my password. What can I do?

See all 6 articles

Setup, Features and Configuration 16

• How To :: Park A Call on Polycom VVX Phones
• How To :: Enable/Disable DND (do not disturb)?
• How To :: Place a Call on Hold
• How To :: Enable/Disable Call Forwarding
• How To :: Blind Transfer A Call

See all 16 articles

Voicemail Configuration 6

• Voicemail :: Change Password
• Voicemail :: Re-Record Name
• Voicemail :: Record/Remove Temporary Greeting
• Voicemail Guide :: Saving Messages
• Voicemail Guide :: Internal/External Voicemail Access

See all 6 articles

Phone Handsets and Equipment 5

• Polycom VVX 410G
• Polycom® VVX® 60x Video Tutorial & Quick User Guide
• Polycom® VVX® 50x Video Tutorial & Quick User Guide
• Polycom® VVX® 3xx Video Tutorial & Quick User Guide
• Polycom® IP 5000 - User Guide

Engenius and Wireless Phone Help 4

• Handset Illustration
• Base Illustration
• Charger Illustration
• Menu Illustration