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Knowledge base
Nexus Communications Technology FAQ
General Questions
5
What does the term ICT mean anyways?
Why choose Nexus as your Managed ICT Services Partner?
Why choose an ICT managed services partner vs a traditional MSP?
Can I just purchase a single service from Nexus or do I have to purchase the entire solution suite?
What is the Nexus360 Complete Business Technology Solutions package?
Site Analysis and System Design
4
What does Nexus Communications site analysis service accomplish?
Why would I want Nexus to be involved in the design of my new business location from the beginnning?
What if I don't have a floor plan or sitemap of my current facility?
How much can I save implementing a Nexus designed technology solution vs using my current vendors?
Managed Internet and Connectivity
8
Why would you want another company to manage your internet and connectivity?
How much can I save using Nexus to manage my carrier services?
What are the items required I provide to Nexus for a free cost analysis?
Who do I call for support if Nexus manages my carrier services and I have an issue?
What carriers or service providers does Nexus have the ability to manage?
See all 8 articles
Structured Wiring and LAN Solutions
4
What is structured cabling design and installation and why do I need it?
Which network hardware manufacturer products do you offer?
What if our network is working just fine currently?
How does Nexus monitor and troubleshoot our network 24/7/365?
VoIP and Unified Communications
8
What is VoIP?
How is Star2Star different from other VoIP Solutions?
How is the voice quality?
Why does Nexus Communications solely offer Star2Star VoIP solutions?
My current phones never go down, unlike everyone I know with VoIP solutions. How reliable is Star2Star?
See all 8 articles
IP Surveillance Systems
5
Why is Nexus Communications your smartest choice for IP cameras?
What kind of businesses should have IP surveillance systems?
Can I see my cameras from home?
What is the difference between a DVR and an NVR?
What are some advantages to having an IP Surveillance System?
Building Access Control
8
What is access control?
Do I need access control at my business?
What is Biometric Access Control?
I own a building with several businesses in it. Can I use access control even though I don't have access to their employee information?
I run a management company that manages several office parks and commercial warehouses. Can I use one access control system to mange them all?
See all 8 articles
AV & Multimedia TV Solutions
0
LED Lighting and Smart Buildings
0
Star2Star Voice Support
General Questions
6
"My phone won't ring" or "Calls are going directly to my voicemail box"
How do I reboot my phone?
"How do I reset the voicemail box of an old employee?"
How are toll-free numbers handled?
I did not receive my Star2Star Web Portal login or I can't remember my password. What can I do?
See all 6 articles
Setup, Features and Configuration
16
How To :: Park A Call on Polycom VVX Phones
How To :: Enable/Disable DND (do not disturb)?
How To :: Place a Call on Hold
How To :: Enable/Disable Call Forwarding
How To :: Blind Transfer A Call
See all 16 articles
Voicemail Configuration
6
Voicemail :: Change Password
Voicemail :: Re-Record Name
Voicemail :: Record/Remove Temporary Greeting
Voicemail Guide :: Saving Messages
Voicemail Guide :: Internal/External Voicemail Access
See all 6 articles
Phone Handsets and Equipment
5
Polycom VVX 410G
Polycom® VVX® 60x Video Tutorial & Quick User Guide
Polycom® VVX® 50x Video Tutorial & Quick User Guide
Polycom® VVX® 3xx Video Tutorial & Quick User Guide
Polycom® IP 5000 - User Guide
Engenius and Wireless Phone Help
4
Handset Illustration
Base Illustration
Charger Illustration
Menu Illustration
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