General Questions

"My phone won't ring" or "Calls are going directly to my voicemail box"
The most frequent causes are that your DND (Do Not Disturb) or Call Forwarding is enabled. Check the display on your phone for the DND icon. If you se...
Fri, Jan 26, 2018 at 11:43 AM
How do I reboot my phone?
. Simply unplug your phone from the electrical outlet or data jack.  Once the phone powers down completely, plug it back in and wait for it to power up.
Tue, May 15, 2018 at 8:07 PM
"How do I reset the voicemail box of an old employee?"
If you just want to change the voice mail password and not delete any old mail or prompts, log into portal.star2star.com and select Configuration.  Then se...
Tue, May 15, 2018 at 1:17 PM
How are toll-free numbers handled?
Star2Star handles 800 (toll-free) numbers the same way as traditional phone systems. If you have an existing toll-free number we can port it to Star2Star. I...
Tue, May 15, 2018 at 8:08 PM
I did not receive my Star2Star Web Portal login or I can't remember my password. What can I do?
When any user extension details are first added to the Star2Star system a welcome email is automatically sent using the users email address as entered into...
Tue, May 15, 2018 at 1:20 PM
Can I get an email notification when I receive a new Star2Star Voice Mail without the .wav attachment?
Access the Star2Star web portal Click the Individual Phone Settings link to access settings for the relevant phone. Click the Voicemail link. Set the opti...
Tue, May 15, 2018 at 1:21 PM